New Chick-fil-A opens, prioritizes costumer service


Recently, on Jan. 25 a new Chick-fil-A opened on Scott Boulevard.

Nalah Ruffin, former DHS student and current Junior at Drew Charter, was looking for a job around the time the location opened.

She knew Chick-fil-A would be a great place to teach her how to: “how to be a professional team member in any occupation that I have/will have.”

From the start, the newness of the location appealed to her: “I decided to apply for that one in hopes that I would have more chances of getting the job, and I did.”

She started as a house team member at Chick-fil-A, which includes making drinks, taking orders, bagging orders etc. She now realizes that this new Chick-fil-A provided something more than just crispy nuggets, and icy shakes: a chance to learn how to be a member of the workforce. 

This new location is one of over 2000 locations which make up the southern chain.

Most of the staff are high schoolers, so that gives Ruffin and others a chance to learn how to be professional.  

Ruffin thinks the staff has a “lot of perseverance because for us, we’re working really hard on learning everything and doing everything as if we have been working at Chick-fil-A for years.”

Sarah-Grace Stafford, a Senior at Decatur High school first found out about the Chick-fil-A from her mom. She immediately saw the perks of the new location: “It’s so clean and the people were super friendly.”

Although she found the locations “very similar,” she was impressed with the hard work from those like Ruffin, who were putting in a lot of effort to make the experience valuable.

Although she noticed that they were  inexperienced, she didn’t mind, and she “just had to be patient.”

Stafford knows the location will be successful because: “people love Chick-fil-A.”

Ruffin works hard to live up to the Chick-fil-A standard: “I have never been to a Chick-fil-A location [where] I’ve received bad customer service,” she said.

This inspires her and the new employees around her to achieve this: “[we] make sure that our service is always on point and that our customers leave happy.”

Contact the writer, Sophia DeLuca at: [email protected]